Website Privacy Policy

Information You Give Us

When you contact us through the website, we may collect:

• Your name
• Email address
• Phone number
• Preferred contact method
• Any message you choose to send

Please do not include symptoms, diagnoses, treatment history, insurance numbers, or other sensitive health information in website forms or email. Our team will collect what is needed through a secure intake process.

The "What's been weighing on you lately?" Selector

The homepage selector suggests where to start based on what you tap. Your selections stay in your browser. They are not stored, sent to us, or linked to your identity.

Information Collected Automatically

Like most websites, luminabh.com may automatically collect limited technical information, such as:

• Browser and device type
• General location (city or region), based on IP address
• Pages visited and time spent on the site
• How you arrived at the site (for example, a search engine or link)

We use this information to keep the website working, secure, and easy to use.

Cookies and Analytics

We may use cookies and similar technologies for basic site function and to understand how visitors use the website.

We do not use website tracking tools to share information about your health, your interest in specific services, or your identity with advertising platforms.

You can block or delete cookies through your browser settings. Some site features may not work as intended if you do.

How We Use Information

We use the information we collect to:

• Respond to your questions and requests
• Contact you by your preferred method
• Help you understand services, scheduling, eligibility, and payment options
• Maintain, secure, and improve the website
• Comply with legal obligations

How We Share Information

We do not sell or rent your personal information.

We may share information only:

• With service providers who help us operate the website or respond to inquiries, under agreements that require them to protect it
• When required by law, court order, or legal process
• To protect the safety of you or others in an emergency
• With your consent

Text Messages and Calls

If you give us your phone number, we may call or text you about your inquiry. Message and data rates may apply. You can ask us to stop contacting you by phone or text at any time.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through the website. No method of internet transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep website inquiry information only as long as needed to respond to you, provide services you request, and meet legal and business requirements.

Children's Privacy

Lumina's services and this website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it.

Your Choices

You may contact us to:

• Ask what website inquiry information we hold about you
• Correct or update your contact information
• Request deletion of your website inquiry information, unless we must keep it by law
• Stop phone, text, or email follow-up

Rights to health records created during treatment are described in our Notice of Privacy Practices.

Third-Party Links

This website may link to sites we do not control, such as Lumina at the Manor or crisis resources. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date shows the latest revision. Changes take effect when posted.

Contact Us

Questions about this Privacy Policy or your information may be directed to: