Terms & Conditions

Website Information

The information on this website is provided for general informational and educational purposes about Lumina Behavioral Health, telehealth and outpatient behavioral health services, and related resources.

Website content is not a substitute for professional medical, psychiatric, psychological, or other healthcare advice, diagnosis, or treatment. Always seek appropriate professional guidance about your individual healthcare needs.

Interactive features on this website, such as the "What's been weighing on you lately?" selector, are general guides to help you start a conversation. They are not assessments, screenings, or diagnoses.

No Emergency Services

This website is not intended for emergency communications or crisis intervention.

If you or someone else is in immediate danger, call 911. For immediate mental health crisis support in the U.S., call or text 988.

Do not rely on website forms, email, or other non-emergency communication methods for urgent situations.

No Provider-Patient Relationship

Accessing this website, reviewing its content, using its interactive features, submitting an inquiry, or calling our team does not by itself create a provider-patient relationship with Lumina Behavioral Health or any affiliated provider.

A provider-patient relationship is established only through the appropriate intake, assessment, consent, and treatment processes.

Telehealth Services

Telehealth availability depends on clinical appropriateness, your location at the time of service, provider licensure, and applicable laws and regulations.

Telehealth sessions are governed by separate consent forms and policies provided during intake. Those documents, not these Terms & Conditions, govern your treatment.

You are responsible for attending telehealth sessions from a private location with a reliable internet connection.

Services, Eligibility, and Coverage

Information about services, eligibility, availability, scheduling, insurance, payment, and treatment approaches may change from time to time.

Submitting an inquiry does not guarantee treatment, availability, insurance coverage, or acceptance into any specific service.

Treatment recommendations and eligibility decisions are based on individual circumstances, clinical assessment, applicable policies, and other relevant factors. Coverage varies by insurance plan, location, selected service, and provider participation.

Accuracy of Information

We make reasonable efforts to keep website information accurate and current. We do not guarantee that all content will always be complete, current, error-free, or applicable to every situation.

Lumina Behavioral Health may update, modify, remove, or correct website content at any time without prior notice.

Permitted Use

You may use this website only for lawful purposes. You agree not to:

• Use the website in violation of applicable laws or regulations
• Attempt to gain unauthorized access to the website, server, systems, or data
• Interfere with the operation or security of the website
• Introduce viruses, malicious software, or harmful code
• Use automated systems to excessively access, scrape, or disrupt the website
• Misrepresent your identity or provide intentionally false information
• Use website content in a misleading, unlawful, or unauthorized manner

We may restrict or terminate access to the website when necessary to protect our systems, users, organization, or legal rights.

Intellectual Property

Unless otherwise stated, the text, graphics, logos, branding, photographs, illustrations, design elements, and other materials on this website are owned by, licensed to, or used with permission by Lumina Behavioral Health, Lumina Revenue Cycle Management, LLC, or their licensors.

You may view and use website content for personal, non-commercial informational purposes.

You may not reproduce, distribute, modify, republish, sell, license, or commercially exploit website content without prior written permission, except where permitted by law.

Trademarks

Names, logos, trademarks, service marks, and branding displayed on this website may be protected intellectual property. Nothing on this website grants any license or right to use them without the express written permission of the applicable owner.

Third-Party Links

This website may link to external websites, services, or resources, including Lumina at the Manor and crisis resources such as 988. These links are provided for convenience only.

We do not control and are not responsible for the content, availability, security, accuracy, or privacy practices of third-party websites. Your use of them is subject to their own terms and policies.

Privacy

Your use of this website is also subject to our Privacy Policy.

Health information collected during intake and treatment is protected under federal and state healthcare privacy laws and is described in our Notice of Privacy Practices.

Website Availability and Security

We may modify, suspend, restrict, or discontinue all or part of this website at any time.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors or harmful components.

You are responsible for maintaining appropriate security protections on your own devices.

Disclaimer of Warranties

To the extent permitted by applicable law, this website and its content are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, about the website's availability, accuracy, reliability, suitability, completeness, or performance.

Nothing on this website is a guarantee of treatment outcomes or individual results.

Limitation of Liability

To the fullest extent permitted by applicable law, Lumina Behavioral Health, Lumina Revenue Cycle Management, LLC, and their owners, employees, contractors, affiliates, representatives, and service providers will not be liable for indirect, incidental, consequential, special, or similar damages arising from or related to use of, or inability to use, this website.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lumina Behavioral Health, Lumina Revenue Cycle Management, LLC, and their affiliates, employees, representatives, and service providers from claims, liabilities, damages, losses, and expenses arising from your misuse of the website or violation of these Terms & Conditions.

Changes to These Terms

We may update these Terms & Conditions periodically. Changes take effect when the revised terms are posted, unless otherwise stated.

The "Last Updated" date shows when these terms were last revised.

Continued use of the website after changes are posted means you accept the updated Terms & Conditions.

Governing Law

These Terms & Conditions are governed by applicable federal law and the laws of the State of Arkansas, without regard to conflict-of-law principles.

Contact Us

Questions about these Terms & Conditions may be directed to: